Welcome to the community!
I would love to help. I would like to know on which device(s) you experience this slow connection?
If you can post a screen shot of the speed test result that would be helpful for additional reference.
Thanks for the details. I would like to run an initial test on your connection.
Kindly, PM me your account details (Username/Customer ID or Contact number associated with the account)
I'll have this checked.
Thanks for sending me your details. I tested your connection and it seems that your modem/router is not connected to our network.
I would like to confirm if the modem/router is currently turn on at the moment.
I can see that you have been in touch with one of our Technicians and the connection issue has been raised to our Engineering Team for further investigation. Assessment may take 24-48hrs and you will be notified via SMS or Phone by our Engineering Team.
Please let me know should you require further assistance.