Issue connecting to some websites

[tristanm]

I am having trouble accessing some websites on my TPG NBN FTTP, via wifi.

Some websites do not load, so I switch to 4G on my phone after 5 to 10 seconds. After turning off the wifi and using 4G they load instantly.

I have similar issues with streaming, some streams (like Stan) will sometimes not work, I switch to Netflix and it does work.

I have run a speed test immediately after this has happened, and the speed was fine.

[Anonymous]

Hi @tristanm, 

We understand that you are using a WiFi connection and signal interference may be causing the issue.

We've created some articles that will guide you on how to improve your home WiFi network and troubleshoot a slow speed issue.

Refer to these links:

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?
• Slow speed issue

Before you start any changes or troubleshooting, please restart your modem/router first by turning it Off and On.

Let us know how it goes.

[tristanm]

Hey Angeli,

I tried changing the channel to one that had less traffic, but unfortunately it has not solved the issue of certain websites not loading.

Is there something else that may resolve it?



Tristan

[BasilDV]

Hi @tristanm

You may check this article regarding selective browsing issue.

• Troubleshooting Browsing Issues on Specific Webpages 

Let us know how it goes.

BasilDV

[Acbhol]

I have a hunch that you having trouble for two reasons:
1 Your operating system requires updating
2 So that your web browser can update itself and install its latest security measures.