TPG Community

Get online support

Issues with NBN Upgrade Process on TPG Site

Level 2

Hi, I am trying to upgrade my plan on the TPG site but i get this message

Unfortunately there was an unexpected error when submitting your registration.

What can be done?


Hi @Hello1567 , we have created this article which may help with your concern : How to Change NBN Plan Online via TPG My Account 


If you will still encounter issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.


To send a PM, please refer to this link: How do I private message (PM) in the community