Hi TPG team,
Hi @naveenkarkra, we apologise for the inconvenience this issue has caused you.
We have located the account using the details you have provided and we can see that your concern has been raised to our Complaints Resolution Team and Engineering Team.
We have made a follow up and we'll have the case engineer contact you to discusss the status of the case.
Should you have a preferred contact number and time, please let us know. Thank you.