Knox Area Outage

[harchan1]

Modem's downstream, upstream an online LED lights are off. Only power light is on. Dead all day. I have checked in NBN portal and there is no outage or scheduled maintenance in our area. I am on business plan and TPG is not answering my call. Anyone experiencing outage in Knox/Wantirna Sth Area?

[BasilDV]

Hi @harchan1 

Thanks for raising this to our attention and we apologise for the inconvenience.

We tried to search for your account using your community details to no avail.

We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible. Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV