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Lan ports

Wheatley412
Level 2
Level 2
‎02-04-2020 12:48 PM
Hey, I have an archerVR1600v modem and about 2 days ago the internet on my computer stopped working via Ethernet cable , tried different cables but still the same.

I have now noticed that the lan port lights on my modem have stopped lighting up and the lan is not working on several of my device with different cables.

I have turned it off and no, changed cables and down a full reset of the modem.
Could the modem be broken or am I missing something.
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10 REPLIES 10
david64
Master
Master
‎02-04-2020 07:01 PM

Can your tablet or phone still access internet via wifi?

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david64
Master
Master
‎03-04-2020 12:30 AM

Do you have a Windows computer connected by cable?

Open a command window and enter the command:

ipconfig/all|more

The character before more is the vertical bar (shift backslash). Copy and paste the first page into this post.

Press space bar for the next page and copy and paste it in.

On your wifi device, in wifi settings, tap your connected network and include its ip address in this post.

You could also check the router's system log for any errors after power on.

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Wheatley412
Level 2
Level 2
‎03-04-2020 05:31 PM

IP address is 192.168.1.104

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Wheatley412
Level 2
Level 2
‎03-04-2020 05:32 PM


Windows IP Configuration

 

Host Name . . . . . . . . . . . . : DESKTOP-7TRP7FH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

 

Ethernet adapter Ethernet:

 

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection
Physical Address. . . . . . . . . : 0C-9D-92-63-A2-82
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Local Area Connection* 11:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : 1A-0F-76-CB-D8-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Local Area Connection* 12:

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
Physical Address. . . . . . . . . : 18-0F-76-CB-D8-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter WiFi:

 

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link DWA-182 Wireless AC 1200 USB Adapter(rev.D)
Physical Address. . . . . . . . . : 18-0F-76-CB-D8-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

 

 

IP address is 192.168.1.104

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david64
Master
Master
‎03-04-2020 06:30 PM

I presume this is the address of one of your wifi devices: IP address is 192.168.1.104.

 

It does look like the ethernet part of the router has broken. Windows reports Media disconnected.

Have you tried your computer in all 4 ethernet ports?

Do you have an old router you can connect the computer to, just to eliminate it, or have you already tried another computer?

 

In router config, goto Advanced > Network > Interface Grouping. There should be one group called Default.

The LAN Interface column should show 4 ethernet ports and 2.4G and 5G. The manual is not clear as to what else should be there. Can you attach a screen shot of this?

 

Check the router's system log. Connect your computer. Turn router off and on and wait for it to come ready.

You'll have to do the following on your wifi device.

See if the log makes any reference to ethernet or even just the characters eth. If you want, you could save the log to a file on your device and attach the file to this post.

 

You may have to persist with online chat in order to get the router replaced.

You could also make a new post containing all this text from this post. There's a few moderators looking at the community just now.

 

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Wheatley412
Level 2
Level 2
‎03-04-2020 09:28 PM

Thanks for the help 

Yes that is the IP for the wifi device 

 

I have tried my computer in the 4 different lan ports, as well as changing computers still doesn't show up or even light up.

I have attached Screenshots of the interface and system log.

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david64
Master
Master
‎03-04-2020 09:49 PM

Could you do a Save Log which saves the log in a text file on your device and then attach the file to this post. 

Use the settings Type All and Level Debug.

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Wheatley412
Level 2
Level 2
‎03-04-2020 09:58 PM

It won't let me attach the text folder but I will just paste it in here \

 

2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2016-01-01 10:00:31 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2016-01-01 10:00:31 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.5>]
2016-01-01 10:00:32 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.5>]
2016-01-01 10:00:32 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 14.201.109.186> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:00:32 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 14.201.109.186> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2016-01-01 10:00:32 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 14.201.109.186> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2020-04-03 20:51:53 [5] VoIP: enable SIP stack due to intf(14.201.109.186) is up.
2020-04-03 20:51:53 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2020-04-03 20:51:53 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2020-04-03 20:51:53 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2020-04-03 20:51:53 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2020-04-03 20:51:53 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2020-04-03 20:51:53 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2020-04-03 20:51:53 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2020-04-03 20:51:53 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2020-04-03 20:51:53 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2020-04-03 20:51:53 [5] DHCPD: Recv REQUEST from 3C:8D:20:F6:34:18
2020-04-03 20:51:53 [6] VoIP: Register to server address 172.26.0.65:5060
2020-04-03 20:51:54 [5] DHCPD: Send ACK to 192.168.1.106
2020-04-03 20:51:54 [5] DHCPD: Recv REQUEST from 1C:F2:9A:56:69:A3
2020-04-03 20:51:54 [5] DHCPD: Send ACK to 192.168.1.107
2020-04-03 20:51:56 [5] DHCPD: Recv REQUEST from 00:F6:20:57:13:E2
2020-04-03 20:51:56 [5] DHCPD: Send ACK to 192.168.1.105
2020-04-03 20:52:12 [5] DHCPD: Recv DISCOVER from DESmiley Very HappyC:9B:B1:66:BE
2020-04-03 20:52:12 [5] DHCPD: Send OFFER with ip 192.168.1.100
2020-04-03 20:52:12 [5] DHCPD: Recv REQUEST from DESmiley Very HappyC:9B:B1:66:BE
2020-04-03 20:52:12 [5] DHCPD: Send ACK to 192.168.1.100
2020-04-03 20:52:13 [5] DHCPD: Recv REQUEST from B0:2A:43:03:32:FA
2020-04-03 20:52:14 [5] DHCPD: Send ACK to 192.168.1.108
2020-04-03 20:52:19 [5] DHCPD: Recv REQUEST from F0:6E:0BSmiley Very Happy5:15:7E
2020-04-03 20:52:19 [5] DHCPD: Send ACK to 192.168.1.111
2020-04-03 20:52:21 [5] DHCPD: Recv REQUEST from F0:6E:0BSmiley Very Happy5:15:7E
2020-04-03 20:52:21 [5] DHCPD: Send ACK to 192.168.1.111

 

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Wheatley412
Level 2
Level 2
‎03-04-2020 09:59 PM

The smiley faces are              :   then   D

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