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Hi TPG Team,
Have a problem with my NBN configuration
Modem:archer vr1600v
We got Modem from another TPG user.
Internet working 110%, but land line not working.
Out bound calls cannot be made, there is a ring at beginning, but does not dial number or connects.
When calling inbound, operator just returns message, "cannot be connected at this time"
Have included a snapshot of PHONE details as per "Basic" - Network Map - Phone at modem login:
Your help will be fully appreciated ASAP
Thanks
Hi @tovarwal, what happened to your TPG supplied modem? Using another modem won't work as your phone service is configured with your hardware details.
If you need a replacement, we can look into your account and check your options. Please send your account details via private message.