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Landline working but no internet after moving

Level 1

Hi TPG Team,

I recently moved to a new property, I requested to move my tpg connection to the new location. The landline is working however there is no internet yet. Could you please advise what is the issue? 

The online status page is also not updated since last 5 days.




Hi @babarsohail82,


Welcome to the community!


We're able to locate your account using your community details and ran initial test. It shows a possible line fault causing the internet not to work.


We'd like to arrange a call from one of our Technicians for further test and investigation. Feel free to PM me your best contact number and preferred time today.


In case you need a reference:


How do I private message (PM) in the community





Hi @babarsohail82


Based on the recent update on this case, the issue has now been escalated to our Engineering Team for further investigation. An assessment will be done and update will be provided in the next 24hrs. 


A technician has also been requested to visit between now until 16 Feb 2019 and your attendance is not really required. 


Should you have further queries, please don't hesitate to let us know.