Very slow NBN 100

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R-Mull
Level 2

I upgraded my account from NBN 12 to NBN 100 as I work remotely now.
Since making the upgrade, I haven't noticed any improvement in my upload speed. 
It is having a very negative impact in my work as it can take over an hour to upload files to colleagues.

http://tpg.speedtestcustom.com/result/5fcb0da0-3299-11eb-92c9-c3e16b41e1e5

1 ACCEPTED SOLUTION

Accepted Solutions
R-Mull
Level 2

Thanks @BasilDV ,
A member of the tech team contacted me and helped me disable QoS.

My upload speed has increased to 17.1Mbps via Wifi & 17.7Mbps via Ethernet.

View solution in original post

2 REPLIES 2
BasilDV
Moderator

Hi @R-Mull 

 

Thanks for raising this with us.

We've gone ahead and tested the line, but was not able to detect any fault within the NBN network.

This has been raised to our Tech team and a case manager will be in touch with you tonight to further check the case.

 

BasilDV

R-Mull
Level 2

Thanks @BasilDV ,
A member of the tech team contacted me and helped me disable QoS.

My upload speed has increased to 17.1Mbps via Wifi & 17.7Mbps via Ethernet.

View solution in original post