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Laptop will not connect to wifi

Level 1

Wifi to PC OK, but will not connect to laptop in next room.  TPG modem and broadband connection.

Was OK until tried to connect Apple Iphone 6S, then no wifi. 

Is there any help out there?!!  Please.



Hi @lynno1,


Welcome to the Community! 


Thanks for reaching out. Have you already tried any troubleshooting such as rebooting the modem? Have you checked the Wi-Fi button and tried turning it off/on?


You may check this link for basic troubleshooting: Wi-Fi troubleshooting steps - No Internet/Connection


If the above steps failed, kindly provide us with your best contact time & number via private message so we can organise a call back to be made from our Technical Team to provide further assistance.