Line Rate - both downstream and upstream are slow

[moshab]

Here is the info from my modem. I'm less than 300 meters (cable) from the DSLAM.

According to the TPG DSLAMs map I'm supposed to be getting around: 15000Kbps to 18000Kbps

Model Name BiPAC 7800NL Host Name home.gateway System Up-Time 0D 1H 9M 52S Date/Time Tue Nov 12 23:36:05 2019  Software Version 2.32e LAN IPv4 Address 192.168.1.254 LAN IPv6 Address fe80::204:edff:fee9:bab9/64 MAC Address 00:04:ed:e9:ba:b9 DSL PHY and Driver Version A2pD039f.d24m Wireless Driver Version 6.30.102.7.cpe4.12L08.4

WAN Line Rate - Upstream (Kbps) 343 Line Rate - Downstream (Kbps) 7962 Default Gateway / IPv4 Address ppp0.1 (DSL) / 60.242.199.70 Connection Time 00:24:55 Primary DNS Server 203.12.160.35 Secondary DNS Server 203.12.160.36 Default IPv6 Gateway / IPv6 Address ppp0.1 (DSL)

Note, tried the usual modem restart, no cigar.

[Anonymous]

Hi @moshab

Welcome to the community!

We'd love to help see the status of your service connection. To better understand the situation, PM us your account details (Username/Customer ID together with he address on file).

In case you need a reference: How do I private message (PM) in the community

Cheers!

[moshab]

Hi Shane,

I've sent you my account deets.

Cheers,

Mosh

[Anonymous]

Hi @moshab,

Thanks for sending me your details. We ran initial test to the service it shows that there has been an improvement with the line connection (currently getting 23-24Mbps Sync Speed) for the last 23h 32m.

We recommend to run a speed test (www.speedtest.net) and post the test result on this thread. Let us know should you require further assistance.

Cheers!

[moshab · Accepted solution]

Hi Shane,

Not sure what happen there but it seems to be back to normal. Thanks for looking into this.

Cheers,

Mosh

[Anonymous]

You're welcome, @moshab.

In case you will have queries in the future do not hesitate to create a thread here in our community.

Cheers!