Get online support
Hi @peteneely
Welcome to the Community!
We advise customers to check if their service is affected by an unplanned outage before performing any troubleshooting.
We've created an article that will guide you on how to check it:
How to Check for NBN Network Outage
If you're not affected by an outage, please send me a PM with your TPG username or customer ID number to assist you accordingly.
BasilDV