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Lose NBN connection

Level 1d
What should I do if I lose my NBN network at night?

I can't use the network now, and I can't reach the service staff.
1 REPLY 1
Moderator

Hi @yafei253699 

We understand your issue however we don't have a 24hours support for residential account.

 

Here's the operating hous of our Helpdesk.

Monday - Friday: 8am - midnight
Weekends & Public Holidays: 9am - 9pm.
 
I also check your account and our Network Engineers are now handling your case.
They are now coordinating with NBN to resolve your issue.