My home's internet suddenly lost around 16:30 on 29 Janauary 2022, then I used the TPG app on my mobile to test the connection status and it showed no data and no modem. After that, I checked the NBN Co, website and it showed a unplaned outage on my area. At that time, the power light on my NBN modem was solid and the Downstream light was flashing. Around 22:00, I checked the NBN Co, website again, and it showed a recently network problem had been resolved. However, I still could not access the internet, my NBN modem kept restarting, the power light was solid green for a couple seconds, and then four lights (Green, Blue, Blue, Green) flashed once and then the NBN modem restarted again. I checked all my cable connections and they were no problem.
Could the support team look into this issue please? My family members need to work from home during the week days and the WiFi is most important for our jobs.
Regards,
John
