My home internet suddenly lost at around 16:30 on May 13, 2022, then I used the TPG application on my mobile phone to check the connection status, it said there was no data and no modem. Then I checked the NBN Co website, and it shows no issues detected in my area. At that time, the power light on my NBN modem was on and the light next to the power light was flashing red. I have restarted the NBN modem but the red light is still flashing Could the support team look into this? My family members need to work from home on weekdays and WiFi is most important to our work.