Lost internet

[clcl3636]

My TPG nbn lost internet since yesterday. Nothing has changed after several times resetting, the problem is still persisting. The red light has been flashing with a clicking sound on the modem. I have lodged a faulty report to TPG through my TPG app and never receive a call back. I have tried several times to call TPG’s technical support number today and I never got a response. I have been waiting over half hour for some calls. Is there any help that I can get with this issue here?

[BasilDV]

Help is here @clcl3636 

Let's check if the hardware needs to be replaced.

Just send us a private message with your account details.

BasilDV

[clcl3636]

BasilDV:

Thanks for replying. I sent you a private message with my account details yesterday. I’m still waiting for the issue to be resolved.

clcl3636

[BasilDV]

Hi @clcl3636 

We've responded and currently waiting for you to complete the verification.

BasilDV

[clcl3636]

Can you tell me where the verification process is? I cannot find where it is at all.

[clcl3636]

Hi, BasilDV:

I've sent you my verification via private message.

clcl3636

[clcl3636]

My internet has been down for 5 days. Can TPG tell me when this issue will be resolved?

clcl3636