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Lost of internet connection

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Level 1a

Hi, I lost my internet and phone connection since 27 Feb, checked and there was no outage issue at around Murdoch WA area.  On my Archer V1600 router has no ligh on "Internet".  The power light is green.  Had try calling the TPG tech group but cannot get through, please help.

1 REPLY 1
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Moderator

Hi @syeu20,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

Feel free to search community for help or contact us and we'd be glad to assist you.