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Lost of internet connection

Level 2

Hi, I lost my internet and phone connection since 27 Feb, checked and there was no outage issue at around Murdoch WA area.  On my Archer V1600 router has no ligh on "Internet".  The power light is green.  Had try calling the TPG tech group but cannot get through, please help.


Hi @syeu20,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


Feel free to search community for help or contact us and we'd be glad to assist you.