Low NBN upload speed

mew2
Level 2

The place I'm at is with TPG and is getting 50Mbps download which I assume means it is on the NBN50 plan but only gets 1Mbps upload speed max instead of the 20Mbps which needs to be fixed if this is the case. I would check what plan it is on myself but I don't know the password to the account.

 

Here is a speedtest I did earlier tonight: https://www.speedtest.net/result/12294330594

2 REPLIES 2
Ahra_G
Moderator

Hi @mew2

 

The TPG plan NBN 50 is configured on the nbn50 Wholesale Plan tier that has 1 to 20Mbps upload speed. 

 

Let us have your Customer ID or username via private message in order for us to assist you further. 

 

 

-Ahra_G

 


 

 

 

david64
Level 12

Really @Ahra_G . We could have saved 50 billion dollars and stayed on ADSL.