Loyal Customers

[rp1990]

Anyone had luck with receiving a "loyalty" discount on monthly plan costs? I am moving to a brand new house next month, and I'm wondering if TPG would consider still charging me $59.99 / month and bumping me up to NBN50 Plan, rather than the NBN12 I'm currently on. There are some good deals out there elsewhere, but I don't really want to go through the hastle of changing providers... do tele co's even offer loyalty discounts these days? 

[Riezl · Accepted solution]

Hi @rp1990,

Welcome to TPG Community!

We have located the account using your community details and we'd like to have an account specialist contact you before 3PM QLD to discuss this matter.

Should you have a preferred contact number and time, please send it via private message. Thank you.

[rp1990]

Hi, 

Sure. The sooner the better, thank you kindly. 

[Riezl · Accepted solution]

Hi @rp1990, we can see that our Accounts Team has been in touch and the change of location request has been submitted.

Further updates will be provided via email as soon as it becomes available.

Should you need further assistance, feel free to drop us a message. Thank you.

[rp1990]

Yes they did, thanks....

note to everyone; no discounts were offered to loyal customers, other than the gimmick of $50 instead of $99.50 for the "set-up" fee or waiving it if you commit to 12 months (instead of the normal 18 months).. other than that, nothing can be done on the monthly pricing... 

[jgwall]

I have to say that when I changed over from ADSL2 to NBN is was all very painless and the price was not over the top. I have been a TPG customer for nearly 30 years, from back in the dial up days, and the setup fees were waived for me to go NBN. TPG has its hands tied a little I think as NBN Co charges a fee to TPG and costs are passed on. It's just the way it is.

[Vhorlon]

Can't say thats surprising. Customer loyalty really doens't mean anything to businesses these days.