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MY FIRST EXPERIENCE AS A TPG CUSTOMER AND THEY CONNECTED MY ACCOUNT TO WRONG HOUSE

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Level 1

My account has been linked to UNIT 1 and I live at UNIT 2.

My account has been linked to the wrong address and I am being charged accordingly. This is not acceptable. We are thousands of dollars over in mobile data.

What needs to happen:
- UNIT 1 IS DISCONNECTED, AND UNIT 2 IS CONNECTED IMMEDIATELY
- We are not charged for these days we are not using our internet

I HAVE BEEN TRYING TO CONTACT YOU FOR 3 DAYS NOW AND HAVE GOTTEN NO WHERE. CONSTANTLY TRANSFERRED BETWEEN DEPARTMENTS. EVERYONE 'WRITES NOTES' FOR MY CASE BUT THERE ARE NO NOTES WHEN I SPEAK TO A NEW PERSON. SOMEONE IS CURRENTLY USING MY ACCOUNT FOR INTERNET AND I AM BEING CHARGED. THIS WILL BE ESCALATED TO CONSUMER AFFAIRS IF NOT ACTIONED IMMEDIATELY. PLEASE ADDRESS THIS ISSUE PROMPTLY.

I NEED TO BE CONTACTED IMMEDIATELY REGARDING THIS. FURTHER ACTION WILL BE TAKEN.

1 REPLY 1
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Moderator

Hello harrynodding,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download