New Fttc connection

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Level 1c
Hi, I've recently purchased a new Fttc nbn connection for my property. I received the NCD and modem on Thursday and connected all as per the instruction email received.
I am wondering how long it normally takes to establish connection as it still shows the connection and dsl lights blinking.

Thanks
Jason
3 REPLIES 3
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Moderator

Hi jasemercer,

Thank you for your message and for being a part of the TPG Community.

NBN connections have a timeframe of 2-30 days, you will receive an sms asking you to connect your modem I have attached a link for you to help track your installation.

I hope that helps.

Regards

PeterW

https://community.tpg.com.au/t5/NBN-Installation/Video-How-to-track-your-TPG-service-installation/m-...

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Level 1c
Hi Peter, thanks for your response. I received the message to connect yesterday and connected everything and left on overnight but it is still showing the same status
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Moderator

Hello again,
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download