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New Fttc connection

jasemercer
Level 2
Hi, I've recently purchased a new Fttc nbn connection for my property. I received the NCD and modem on Thursday and connected all as per the instruction email received.
I am wondering how long it normally takes to establish connection as it still shows the connection and dsl lights blinking.

Thanks
Jason
3 REPLIES 3
PeterW
Moderator

Hi jasemercer,

Thank you for your message and for being a part of the TPG Community.

NBN connections have a timeframe of 2-30 days, you will receive an sms asking you to connect your modem I have attached a link for you to help track your installation.

I hope that helps.

Regards

PeterW

https://community.tpg.com.au/t5/NBN-Installation/Video-How-to-track-your-TPG-service-installation/m-...

jasemercer
Level 2
Hi Peter, thanks for your response. I received the message to connect yesterday and connected everything and left on overnight but it is still showing the same status
PeterW
Moderator

Hello again,
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download