Mobile broadband continually dropping out

[jeremykeating]

Mobile broadbamd router continually dropping out. Mobile phone using internet in exact same location has no issues. Tried multiple locations. Still getting drop outs.

[BasilDV]

Hi @jeremykeating

Thanks for raising this with us.

We checked the account and was not able to detect any fault within the network.

We'd like to raise this further with our Tech team for troubleshooting and testing.

Please send me a PM with your preferred time and best number to be contacted.

BasilDV

[Anonymous]

Hi @jeremykeating,

Just checking if you are still having the same issues, if so please send us your preferred time and best number and we'll have one of our Mobile Specialists to contact you.

Regards,

Mobile broadbamd router continually dropping out. Mobile phone using internet in exact same location has no issues. Tried multiple locations. Still getting drop outs.

[jeremykeating]

Contact anytime. Thanks.

[jeremykeating]

Hello, Contact anytime. Thanks. Last spped test i did got 4.4 MBPS

[Anonymous]

Hi @jeremykeating,

We'll arrange one of our Technicians to contact you tomorrow, expect them to call you between 10-12NN AEDST. 

Make sure to keep your mobile phone available and let us know how it will go.

Cheers!

Hello, Contact anytime. Thanks. Last spped test i did got 4.4 MBPS

Contact anytime. Thanks.

[BasilDV]

Hi @jeremykeating

The case has been escalated to our Engineers.

Further updates will be provided once available.

BasilDV