Welcome to TPG Community!
We were able to locate your account using your community details and tested the line.
There's a possible fault within the NBN network that needs to be investigated. I've escalated the case to our Engineering team and they'll be in touch with you via SMS or phone call as soon as an update becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
Hi @PCowan, we can see that our Engineering Team lodged the case to NBN Co. and they have booked a technician for Wednesday, 11 December 2019, 8:00 AM - 12:00 PM to further investigate the issue.
The team is closely monitoring this and the case engineer will be in touch via SMS or phone call for any additional update.
Should you have further queries, feel free to drop us a message. Thank you.
Hi @PCowan, thank you reaching out to us! We value your feedback and are here to help turn around your experience with TPG.
We can appreciate that this has been a frustrating experience because the NBN technician is not able to finish the job as you have requested.
We'll have this escalated to our Engineering Team to get this resolved the soonest time possible.
Kindly PM to us your preferred contact number and time. Thanks!
We regret to learn that you wish to disconnect your service with us, @PCowan. I understand that the fault has been long overdue however our Engineering team is making sure that everything follows through to get the issue resolved in the soonest time possible.
I will inform the assigned Engineer of your intent to disconnect the service.