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Modem Sync Speed Gradually Slowing

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Level 1a

Hi,

My modem sync speed has gradually dropped from 49Mbps to 22Mbps over the last 11 months.

I have tried other phone cables, rebooted modem a lot, shut down modem for 60”, reset modem to factory settings.  

tp-link archer VR1600v web manager shows the current downstream rate is 23850. 

The modem takes a long time to connect the DSL. Several minutes or more.

A Telstra tech suggested there might be trouble with the line and to get TPG to get it checked.

 

Who do I contact to get my line checked?

 

Thanks,
Nicholas