Moving Home - NBN

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Level 1

I am currently renting an apartment and about 4 months ago got changed over to the NBN. As i have had every intention of staying with TPG i signed on for an 18 month contract and had not looked back. 

 

Now i need to move home (need more space for a baby) and would like to move my current plan to the new place. There is confusion on whether NBN is available at the property or not as it lies on a suburb border. One page says there is NBN and then another says there is not.

 

I have called TPG and they told me there is no NBN and they are not even able to offer ADSL2+ at the property either until at least 31st DEC.

 

What are my options in this regard as TPG will continue to either charge me every month for a service that they can not offer or charge me a $350 fee for cancellation.

1 REPLY 1
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Moderator

Hi @Joshh54321 ,

 

Thanks for raising this to us. We'll raise this to our Account Specialists team to check other option to rectify this issue, to better understand the situation send me your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

 

Here is how, How do I private message (PM) in the community 

Regards,

 


@Joshh54321 wrote:

I am currently renting an apartment and about 4 months ago got changed over to the NBN. As i have had every intention of staying with TPG i signed on for an 18 month contract and had not looked back. 

 

Now i need to move home (need more space for a baby) and would like to move my current plan to the new place. There is confusion on whether NBN is available at the property or not as it lies on a suburb border. One page says there is NBN and then another says there is not.

 

I have called TPG and they told me there is no NBN and they are not even able to offer ADSL2+ at the property either until at least 31st DEC.

 

What are my options in this regard as TPG will continue to either charge me every month for a service that they can not offer or charge me a $350 fee for cancellation.