Moving Home

[Onhold]

I am also having the same issue, moving home request submitted start of April and NBN still hasn’t been installed.

Trying to contact TPG is a serious WASTE OF TIME!! I have literally been on the phone for 30 hours (29 hours On hold!!) over the past 3 days and still no one is able to tell me what is happening with my installation!! The service team is telling me the case team is dealing with it and the case team is telling me the care team is dealing with it.

Losing all hope of having this resolved

[Marija23]

Customer ID 5280380

Username marija23

number 0401517879

[RajenS]

Hi @Onhold 

Welcome to TPG Community!  

Looking at your account now 

Thanks 
Rajen

[bobbinbrisco]

Hi,

I tried using the Moving Home option in my account details but it doesn't work. I've emailed relocation@tpg.com.au and sent a private message. Would like to know what are the next steps. Thanks.

[RajenS]

Hi @bobbinbrisco 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so I can look at your service

[RajenS]

Hi @bobbinbrisco 

  Looking at your account now 

Thanks 

Rajen 

[RajenS]

Hi @Marija23 

    you will receive a call back within 24 hours 

Thanks

Rajen

[Onhold]

Hi Rajen,

No point in just looking at my account, I need someone to action something!!