TPG Community

Get online support

Moving home -- New address not available

Highlighted
Level 1

Moved homes to the letter side of a new duplex and it is not available on the TPG check-availability search function. I called on Saturday and a service member said they would call me back on Monday or Tuesday morning regarding some verification or something and took my number but they did not call. 

Basically I want to move my current service plan to my new address.

4 REPLIES 4
Highlighted
Moderator

Hi @noelgnaw 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Highlighted
Moderator

Hi @noelgnaw 

 

Thanks for your PM. We have escalated your order to NBN and we should get an update in the next 24-48 hours if we can proceed with your NBN order.

 

Regards,

Karl

Highlighted
Level 1
Can I get an update please!
Highlighted
Moderator

Hi @noelgnaw 

 

I can't see any update from NBN yet. I have asked our Provisioning Team to try and get an update ASAP.

 

Regards,

Karl