Moved homes to the letter side of a new duplex and it is not available on the TPG check-availability search function. I called on Saturday and a service member said they would call me back on Monday or Tuesday morning regarding some verification or something and took my number but they did not call.
Basically I want to move my current service plan to my new address.
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Hi I’m having the same issue I called two weeks ago to let TPG know of my new address which is a duplex and the tenant is currently using nbn. However when the service centre said they would look into it they never called back. I called again last night as I move next week and rely on internet connection for my small child the manager said the address is not registered as a spilt address. This house was turned into a duplex two years ago. Please help
Hi @Nikkihosking, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and assist with your concern.
