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Moving home and upgrade to NBN50

Highlighted
Level 1c

Hi

I have been trying to contact chat support since past week but to no avail.

 

I am moving to new address and want my existing TPG ADSL connection to upgrade to NBN50 at the new address.

I tried using move option in my account but it is ending with following error everytime:

"When contacting TPG, please quote this error code: < E:sqcsp:fail >"

 

If you could not resolve this asap, please cancel my existing connection asap.

 

 

1 REPLY 1
Highlighted
Moderator

Hi there,

 

You can relocate or moving house by online

https://www.tpg.com.au/moving-home-support

 

Just be aware of the delivery time is between 2 till 30 days

 

Thanks