TPG Community

Get online support

NBN Dropping out - No Support

Highlighted
Level 1a

My NBN drops out frequently - usually daily for 10-20 minutes.

I can see the black NBN box trying to recover by cycling through a complete powerup, failing to establish upstream/downsttream connections and then trying again in a few minutes.

When it's workinging it works well. No lag and good speed.

I am working from home - as well as having kids doing University work,VCE (including SAC testing) and other secondary study.

TPG have discontinued phone based Tech Support and I can't join the chat queue as it is oversubscribed and will not allow me. 

What should I do? 

1 REPLY 1
Highlighted
Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter