Moving home

[Dannyprt]

I moved in to my new address on 02/04/2020.I submitted Moving home request through page.No action till now from TPG.No response from customer care.I am helpless. I found a request of POR was sent to a different email.

[Dannyprt]

TPG User Dannyprt

[David_M]

Hi @Dannyprt 

I have copied the email that was sent to you, and posted it to you as a PM.

You can continue the POR to the TPG email provided.

regards,

David_M

[Dannyprt]

Thanks @David_M 

I already sent 3 POR to that email and Nhina, no answer yet.

[David_M]

Hi @Dannyprt 

I have escalated this to a relocations officer. Someone should call you ASAP.

regards,

David_M

[Dannyprt]

Thanks @David_M 

it is being really hard to hear back from TPG, I was happy with the services but this time is crazy.

I will send my phone number in a PM to make sure they have my correct number as they send the POR request to a different email address.

[Dannyprt]

My issue is not solved, no call or email received