Moving home

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Level 2
Hi,
I submitted my application to move our existing TPG internet connection to our new house Tuesday of last week. And up to this day the payment is still not being process. I have been trying to contact your support services for two days but to no avail. We are going to move in this weekend and I am getting frustrated as we needed internet connection as I am working from home and my children are doing online class.

Maricar
0415651020
5 REPLIES 5
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Moderator

Hi @Dashmac 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Moderator

Hi @Dashmac 

 

I have forwarded your relocation case on to one of our relo officers.

Someone will call you back ASAP to update/help with this.

 

Regards,

David_M

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Level 2
I appreciate your prompt response to my query. Thank you 😄.
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Level 2
Hi David,
I have waited all day today for the call from your relocation office but no one called. So frustrating.
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Moderator

Hi @Dashmac 

 

Give it the rest of today then let me know.

 

Thanks,