Hi @shahdilip331,
I've managed to locate your account and have seen that your service is for remote activation.
If you have both the modem and the NBN NTD, please ensure that they are set up properly.
You may see this guide for reference:
NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide
Nonetheless, I have since informed our Provisioning Team to contact you and check the status of the installation.
Regards,
Ahra_G
