Moving service

[Dcc020331]

We ordered the service to move to a new address, yet we have not received any response from the installation team yet as to what day they are going to install the service!

[Ahra_G]

Hi @Dcc020331

I've managed to locate an account using your Community details and have not seen any recent notes or call logs regarding moving your sevices. Have you perhaps done it online? 

In order for us to assist you accordingly and to ensure that I'm working on the correct account, please send your Customer ID or username as well as the new service address via private message.

Regards,

Ahra_G