Moving

[Rebeccareti]

I have submitted a request to have my internet transferred to our new house, but just realised my contact email was incorrect so am not sure what date this will occur. How can I find out when the internet will be available at the new house? I believe we just need to plug our modem in, but wanted to check.

[Shane]

Hi @Rebeccareti ,

Thanks for raising this to us. I would love to help see the status of the relocation and have one of our Account Specialists contact you to check the registered e-mail address. Shoot me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community 

Regards,

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@Rebeccareti wrote:
I have submitted a request to have my internet transferred to our new house, but just realised my contact email was incorrect so am not sure what date this will occur. How can I find out when the internet will be available at the new house? I believe we just need to plug our modem in, but wanted to check.

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[Riezl]

Hi @Rebeccareti , we can see that the moving home request is now in progress. We have coordinated your concern to our Provisioning Team and a Case Manager will contact you to discuss the status of the order.

Kindly await a call within the day.