New modem/router

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dgbrtgmzv
Level 2

I have been using an Archer 1600v for the past couple of years over an NBN FTTN connection without any problems but would now like to upgrade. Would I need to purchase a new router from TPG or can I get one from a third party? Cheers

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BasilDV
Moderator

Hi @dgbrtgmzv

 

Welcome to the Community!

 

The modem/router that we provide is the TP-Link Archer VR1600v only.

You have the option to purchase a third party device, however, the bundled phone service will not work as the SIP settings is embedded in the firmware of our modem/router.

 

If you'll purchase a third party device, please make sure that it is a VDSL modem/router and can be configured with VLAN ID 2.

 

Stay safe.

BasilDV

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1 REPLY 1
BasilDV
Moderator

Hi @dgbrtgmzv

 

Welcome to the Community!

 

The modem/router that we provide is the TP-Link Archer VR1600v only.

You have the option to purchase a third party device, however, the bundled phone service will not work as the SIP settings is embedded in the firmware of our modem/router.

 

If you'll purchase a third party device, please make sure that it is a VDSL modem/router and can be configured with VLAN ID 2.

 

Stay safe.

BasilDV

View solution in original post