Hi @Rebeccareti ,
Thanks for raising this to us. I would love to help see the status of the relocation and have one of our Account Specialists contact you to check the registered e-mail address. Shoot me a private message with your account details (Username/Customer ID together with the address on file).
I have submitted a request to have my internet transferred to our new house, but just realised my contact email was incorrect so am not sure what date this will occur. How can I find out when the internet will be available at the new house? I believe we just need to plug our modem in, but wanted to check.
Hi @Rebeccareti , we can see that the moving home request is now in progress. We have coordinated your concern to our Provisioning Team and a Case Manager will contact you to discuss the status of the order.
Kindly await a call within the day.