TPG Community

Get online support

Multiple Daily Drop Outs

Highlighted
Level 1a

Hi Community Board

I've checked my address and no NBN site outages, no outages on TPG site.

But I am dropping out on a regular basis now. Getting annoying. See error logs below.

I haven't changed any settings or hardware.

 

Any tips? I don't fancy 30min on hold waiting for TPG phone help.

 

Regards

Adam

 

2020-03-16 10:37:22SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2020-03-16 10:37:17SystemNoticeDSL connection is activated.
2020-03-16 10:33:50SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-03-16 10:33:50SystemNoticeDSL connection is deactivated .
2020-03-15 17:39:16SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2020-03-15 17:39:12SystemNoticeDSL connection is activated.
2020-03-15 17:33:33SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-03-15 17:33:33SystemNoticeDSL connection is deactivated .
2020-03-15 14:37:30SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2020-03-15 14:37:26SystemNoticeDSL connection is activated.
2020-03-15 14:33:58SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-03-15 14:33:58SystemNoticeDSL connection is deactivated .
2020-03-15 14:11:26SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2020-03-15 14:10:56SystemNoticeDSL connection is activated.
2020-03-15 14:06:43SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-03-15 14:06:43SystemNoticeDSL connection is deactivated .
2020-03-15 11:13:21SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2020-03-15 11:13:17SystemNoticeDSL connection is activated.
2020-03-15 11:08:40SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-03-15 11:08:40SystemNoticeDSL connection is deactivated .

 

 

1 REPLY 1
Highlighted
Moderator

Hi @ads_nads

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn 

 

In your instance, we've tested the NBN line and able to detect a possible fault within the NBN network, which requires further investigation by our Engineers. An assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours once an update becomes available.

 

BasilDV