Like everyone, I am experiencing multiple disconnections all day long. I've run all the diagnostic tests, rebooted many times and changed cables between the router and modem, but nothing has made any difference.
Please provide a solution and this is making working from home impossible without the use of a dongle connection.
Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.
I have checked your NBN-HFC 25/5 service on our NBN portals and all tests are passing at this stage.
Speed tests also show it is 23.64mbps.
You modem and authentication has been up for 3 days.
This may be related to wifi performance in your home.
When you have issues, try connecting a device direct to the modem with a network/LAN cable to troubleshoot the issue.
Wireless interference can cause various issues with your WiFi network. If all of your devices connected to via WiFi are affected, then you may need to change some wireless settings. We've created an article that will guide you on How to improve your home network.
This makes no sense as nothing has changed in my IT set up for years - I work from the same desk on which the router and modem are sitting.
Please see if you still think it's a wi-fi issue given it's not placement related and after you have had a look at the attached screen shots of the messages received about the connection issue.
With thanks, Kate
This looks like an issue with your devices tethering with the modem, and not an NBN related issue.
Try connecting other devices to the modem either with wifi, or better with a LAN cable.
It also looks like the issue is with the device you took the screenshots from. Devices can get get faulty network adapters.