Ping High

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5423049
Level 2

Since few weeks ago, I have been getting 260 average ping in SEA servers. I used to be playing games at around 100 Ping before through the same internet and plan. Help me resolve this please.
Also, youtube 1080 video buffering as well as Netflix buffering. Never happened before but currently, it happens, its not noticeable and frequent like that of the gaming ping, but it still something to look upon. 

1 ACCEPTED SOLUTION

Accepted Solutions
Riezl
Moderator

Thanks for the details. We have edited your reply for the security of your account.

We'll arrange one of our Senior Technical specialists to contact you for assistance.

Kindly await a call within 24 hours.

View solution in original post

5 REPLIES 5
johnp
Moderator

Hi

 

Please send me through Private Message your username  or customer account number or mobile number attached to your service so I can assist.

 

John

5423049
Level 2

Username: xxxx
Customer number: xxxxx
Phone associated with service: xxxxx

Riezl
Moderator

Thanks for the details. We have edited your reply for the security of your account.

We'll arrange one of our Senior Technical specialists to contact you for assistance.

Kindly await a call within 24 hours.

View solution in original post

Ghostweb
Level 2

Hi , i'm having the same issue.

Riezl
Moderator

Hi Ghostweb, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community