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My NBN Internet connection usually dropout during the day

Tuanchauminh
Level 2
Hi there,
My Nbn connection usually dropout during a day and it happens in 2 or 3 days. I have to restart the wifi router and modem. It is really annoy to do that frequently. I feel it is not worth with the money that i paid for the Internet service. Please investigate and solve the issue. Thank you
Regards,
Minh
1 REPLY 1
Shane
Moderator

Thanks for raising this to us @Tuanchauminh

 

We ran an initial test to the service it shows no dropout and stable for 1d 20h 19m.

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

Let us know how it will go.