TPG Community

Get online support

My NBN internet keeps disconnected since 30 March

liaoshuhua77
Level 2

My NBN internet keeps disconnected since 30 March. However, TPG just kept arranging NBN technicians to check my home internet but they could not fix it. Two technicians have come to check and next Monday the third NBN technician will to my place agian. I am now losing my patience. I am a tpg customer for over 5 years and my mobile plan is also TPG's. I am really angry, if you do not fix my internet by next week i will cancel all my plans under TPG. 

3 REPLIES 3
samounica90
Level 2

I am in the same boat. Don't know what to do but seriously considering just paying the exit fee at this point. It's getting a bit ridiculous and unbearable. Might just make a TIO complaint and see where I go.

liaoshuhua77
Level 2
I think Monday could cancel any plans cuz their customer service is always busy they don't give a ** about it
liaoshuhua77
Level 2
I think nobody could cancel any plans cuz their customer service is always busy they don't give a ** about it