My NBN keeps dropping out / disconnecting

[Annie9]

My NBN keeps dropping out / disconnecting, I have to reboot the modem multiple times a day and reconnect on HUAWEI gateway website. It's so frustrating, and I am not able to connect to the tech chat as its "full / not accepting chats" weirdly enough. Can someone help here, my internet must've disconnected at least 6 times today!

Thanks

[Ken-C]

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards

[Ken-C]

Hey there Annie9,

Thanks for that,

Having a look at your account now, bare with me i wont be long 

Kind regards