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My NBN modem is off. No LED light and no internet. What should i so?

Level 2
Community Manager

Hi @Steve08at33.


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.


In your instance NBN is sending a technician to rectify your fault and resolve your issue.


Level 2
How can I do no light on modem at all

Hi @Chotika , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community