My NBN50 is very slow

[babyinair]

Hi 

My NBN50 is pretty slow and unstable for quite a while. Please check the speed test link and help resolve it.

http://tpg.speedtestcustom.com/result/71cdecb0-6f80-11eb-8355-0d41616c9ab5

Thanks

[Anonymous]

Hi @babyinair , 

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community