TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

My connection has been dropping out about 20 to 30 times a day

manusbattersby
Level 2
Level 2
‎19-04-2019 01:54 PM
This is totally ridiculous, is it a tpg thing or nbn thing, I'm paying $70 a month and my connection is down 80% of the time, it's useless.
I'm running a business from home and I can't even send invoices.
I need this fixed now please.
0 Likes
Reply
2 REPLIES 2
Riezl
Moderator Moderator
Moderator
‎20-04-2019 01:12 PM

Hi @manusbattersby, we can see that the issue has been escalated to our Engineering Team. We have already made a follow up and advised the case engineer to contact you before 4PM QLD time today to discuss the status of the case.

 

Should you have a preferred contact number and time, please let us know. Thank you.

0 Likes
Reply
Riezl
Moderator Moderator
Moderator
‎20-04-2019 04:12 PM

Hi @manusbattersby, we can see that our Engineering Team has been in touch and discussed the status of the case.

 

As per checking, an NBN technician has been booked to further investigate the issue.

 

Our Engineering Team is closely monitoring this and the case engineer will contact you as soon as a new update regarding the technician visit schedule becomes available.

 

Should you have further queries, feel free to drop us a message. Thank you.

0 Likes
Reply