Hi @manusbattersby, we can see that the issue has been escalated to our Engineering Team. We have already made a follow up and advised the case engineer to contact you before 4PM QLD time today to discuss the status of the case.
Should you have a preferred contact number and time, please let us know. Thank you.
Hi @manusbattersby, we can see that our Engineering Team has been in touch and discussed the status of the case.
As per checking, an NBN technician has been booked to further investigate the issue.
Our Engineering Team is closely monitoring this and the case engineer will contact you as soon as a new update regarding the technician visit schedule becomes available.
Should you have further queries, feel free to drop us a message. Thank you.