I've checked the account and it seems that you were able to contact our Tech team. The case was escalated to our Engineering team for further investigation. I'll chase it up with them and have someone to contact you within the day.
Our Engineering team was trying to contact you, but you were unreachable.
They've requested for a TPG technician to visit your premises to check the service.
Further updates will be given by them. Let us know should you require further assistance.