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Hi,
Let me check in our system, give me few mins.
Regards,
Sajal
From our sytem we see your are getting good sync speed .
If possible could you pls send me screenshots of your speedtest results. You can do by visiting
http://tpg.speedtestcustom.com/..
Also pls let me know if you are using wifi or hardwired to the modem.
If you are using wifi which frequency are you using, there are two 2.4 Ghz and 5Ghz.
You may also do to trouble shoot and can lodge a fault with our TPG mobile apps which you can download for this link.
https://www.tpg.com.au/services/tpg-app.
Regards,
Sajal